Anytime you order anything online it can be a risky proposition. It can be even riskier when you order from an individual crafter or cottage industry. I have always been big on customer service for my own business. I like to let people know what's going on with their order, when it's being shipped, etc. I think as a business woman it's my responsibility and I like to try to treat people how I want to be treated as a customer.
Unfortunately I haven't always had the same courtesy extended to me when I have been the customer. Sometimes even from well established and popular people in the industry. When that occurs I choose not to purchase from them again even if they have something else I might really like.
Today though, I want to tell you about Sally Jean. You have probably seen her work, but if you haven't, she makes cute pendants with glass and sterling solder that house vintage scrapbook type images. I had made a purchase before Christmas that arrived without incident. So I decided to make another purchase for Valentines Day. My order didn't arrive and didn't arrive, so I sent a polite note. I wasn't upset, because I understand that sometimes things simply go awry. I was just wondering where it had gotten to. They sent it straight away and it arrived a couple days later. When it arrived there was another little issue with one of the pieces I purchased so, again...not upset I sent another polite little note asking how to return it for an exchange.
I have to tell you, I received a response in record time! The matter was handled so expediently and without much effort on my part. (I really appreciate that since I am so busy!) This ladies and gentlemen is customer service at it's finest! Despite the issues with the order I wouldn't hesitate to order again. I am sure it was an isolated incident and their level of professionalism was great!
I think good customer service is something we should all strive for. It's heart warming to know that there are people out there who still do, and who still care that we are spending our hard earned dollars with them!